STOP LOSING CUSTOMERS TO "WHERE'S MY GUN?" FRUSTRATION
Every job gets a tracking link. Customers can check status without calling. Share photos, messages, and service updates in one place. Service & Repair works alongside a configured FastBound connection; it does not replace your bound book.
Works with FastBound“Where’s My Gun has completely changed the way I run my business.” — Dennis Green, Owner, Shield Maiden Defense, Phoenix, AZ
SOUND FAMILIAR?
Customers need answers, but your team has work to do. Give people a clear next step without adding another interruption at the counter.
THE STATUS CALL
A customer wants an update on a service job. Without a tracking link, someone at the bench or counter has to look it up and call back.
THE SHARED INBOX
Service questions arrive by email and phone. Without a shared workflow, it is easy to lose track of the latest answer.
THE VISIBILITY GAP
A shop may do excellent work, but customers cannot see what is happening without an update they can access themselves.
GET STARTED IN MINUTES
Simple setup, no IT department needed.
CREATE ACCOUNT
Sign up and tell us about your shop. Select the services you offer and customize your workflow stages.
ADD YOUR JOBS
Create work orders for your customers. Each job gets a unique tracking link you can share instantly with your customers.
UPDATE STATUS
Move jobs through your workflow stages. Add photos and notes. Customers can check their status anytime.
BUILT FOR
Whether you're coating, building, or customizing—if customers are waiting weeks or months, they need visibility.
CERAKOTE SHOPS
Show customers where their finish work stands, from intake through coating and curing, with progress photos and a tracking link.
AK BUILDERS
Keep a custom build organized by stage and share photos or notes as the work moves forward.
PRECISION RIFLES
Document detailed work and let customers follow the job without a phone call to the bench.
PISTOL CUSTOMIZATION
Organize optic cuts, slide milling, and other service requests in a shared work-order view.
YOUR CUSTOMER KNOWS BEFORE THEY CALL
Share a status update and photos when a job is ready. Customers can check their tracking link rather than relying on a call to your counter.
DOCUMENT YOUR WORK
Capture timestamped service video as part of your job history. Give customers private access to the documentation you choose to share.
you know what, go ahead and do the Geissele trigger we talked about
<iframe src="wheresmygun.app/live/smiths-custom"> A CLEARER RECORD
Keep a timestamped video record to revisit what was shown during a service. Documentation can help explain the work without promising a dispute outcome.
JOB HISTORY
Keep service notes, messages, status updates, and recorded video alongside the job instead of hunting across separate tools.
RECORDED SESSIONS
Record service sessions and revisit the resulting video when you need to check what happened on a job.
PRIVATE & SECURE
Share documentation privately with the authorized customer rather than publishing it as an open broadcast.
FITS YOUR EXISTING SETUP
WORKS WITH YOUR CURRENT STACK.
Your point-of-sale and bound-book process can stay where they are. Which workflows are available depends on what your shop has connected.
FastBound
Connect your existing FastBound setup for supported firearm and work-order workflows. Where’s My Gun? does not replace your official bound book.
RainPOS
Connect RainPOS for supported point-of-sale workflows.
PayTrace / Authorize.net
Take supported work-order payments through your configured processor.
Shield Maiden Defense
Phoenix, AZ
“One of the biggest benefits of the platform is its integration with FastBound. Being able to intake a firearm in FastBound, sync it directly to WMG, and create a work order makes the entire process easy, intuitive, and fast. Setting up work orders, processing payments, tracking projects, and keeping customers updated all from one platform means I can stop spending hours typing emails and handwriting work orders on sticky notes, and get back to what I’m passionate about: building firearms.”
TRANSPARENT PRICING
Pay for the value you get. Cancel anytime.
Works with FastBound“Where’s My Gun has completely changed the way I run my business.” — Dennis Green, Owner, Shield Maiden Defense, Phoenix, AZ
STARTER
- FastBound sync (works with your existing setup)
- Customer portal & notifications
- Two-way messaging
- Parts tracking & reporting
PROFESSIONAL
- 500 notifications a month (Starter: 200)
- 100 GB of photo & video storage (Starter: 25 GB)
SERVICE DOCUMENTATION
+$49/mo
ENTERPRISE
FREQUENTLY ASKED QUESTIONS
READY TO STOP PLAYING PHONE TAG?
Give every customer a tracking link and get your bench time back. Start your free trial today.
No credit card required • Cancel anytime