Where's My Gun?

Privacy Policy

Effective Date: December 11, 2025

Where's My Gun? ("we", "us", or "our") operates the wheresmygun.app website and service. This Privacy Policy describes how we collect, use, and protect your information when you use our Service.

1. Information We Collect

Information You Provide

We collect information you directly provide, including:

  • Account Information: Name, email address, phone number, business name, and FFL information when you register
  • Customer Data: Information about your customers and their firearms that you enter into the system for work order management
  • Payment Information: Billing details processed through our secure payment processor (we do not store complete credit card numbers)
  • Communications: Messages you send through our contact form or support channels

Information Collected Automatically

When you use our Service, we automatically collect:

  • Usage Data: Pages visited, features used, time spent on the Service
  • Device Information: Browser type, operating system, device identifiers
  • Log Data: IP address, access times, error logs
  • Cookies: Small data files stored on your device to improve your experience

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and abuse
  • Personalize and improve your experience
  • Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf (hosting, payment processing, email delivery)
  • Legal Requirements: When required by law, subpoena, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you have given us explicit permission to share your information

4. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Database-per-tenant architecture for strict data isolation
  • Regular security audits and monitoring
  • Access controls and authentication requirements
  • Secure cloud infrastructure (Cloudflare)

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain information as required by law or for legitimate business purposes, including compliance with ATF record-keeping requirements (which may require 20-year retention for firearms records).

6. Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request that we correct inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to legal retention requirements
  • Opt-out: Unsubscribe from marketing communications at any time
  • Export: Request your data in a portable format

To exercise these rights, please contact us at privacy@wheresmygun.app.

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you logged in to your account
  • Remember your preferences
  • Analyze how the Service is used
  • Improve performance and user experience

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Service.

8. Third-Party Services

Our Service may integrate with third-party services for specific features. These services have their own privacy policies:

  • Auth0: Authentication and identity management
  • Cloudflare: Security and performance
  • SendGrid: Email delivery
  • Telnyx: SMS notifications
  • Square: Payment processing

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

10. International Data Transfers

Your information may be transferred to and processed in the United States. By using the Service, you consent to this transfer. We take steps to ensure your data receives adequate protection in accordance with applicable data protection laws.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt-out of the sale of personal information. We do not sell personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date." Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@wheresmygun.app

For general support: support@wheresmygun.app

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